Shipping and Payment Policy
Fulfilment of orders will be subject to product availability and within certified product quality parameters.
For all online orders that cannot be partially/fully delivered, a refund will be initiated within 15 calendar days from the confirmation of cancellation.
It’s our endeavor to ensure smooth online operations. However, during this period, in case of any technical challenges faced, Our Customer Care Team will assist you accordingly.
Refer to our detail TnCs for more clarity on our policies.
We ship through registered courier companies for orders within India as well as international orders.
As All our products are Made to Order and Hand Embroidered. Dispatch may take up to 6-7 weeks.
*Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
Shipping is free for domestic orders.
Shipping within India:
We offer free shipping on all products when paid for online by credit card, debit card or net banking.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
SHIPPING OF PRODUCTS
All orders are processed from our own studio in Mumbai. Orders will be delivered to the shipping address mentioned at checkout.
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency.
NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
MODES OF PAYMENT
For shipping to India, we accept all major debit & credit cards and also provide Net Banking options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express)